Get in Touch With Us
Got a question about a free spins no deposit offer, spotted something on the site that needs a closer look, or want to flag a casino we haven't reviewed yet? This page covers how to reach our team and what we can actually help with once you do.
The Best Way to Reach Our Team
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of the editorial team will read your message personally — we don't rely on auto-replies to stand in for a real response.
Tell us upfront what your message is about. A short line such as "bonus terms question" or "correction on a licensing detail" helps us route it to the right person and get back to you faster, rather than starting with a general greeting and working up to the point.
What We Can Help With
- Questions about free spins and bonus offers — If you're unsure how wagering requirements, expiry windows, or maximum withdrawal caps apply to a specific promotion listed on the site, ask us and we'll point you to what we know and where to double-check directly with the operator.
- Corrections and accuracy flags — Casino terms, bonus amounts, and licensing details change. If something looks out of date on a listing, let us know and we'll review it.
- Site feedback and content suggestions — If there's a topic around online casinos, payment methods, or state-specific rules you'd like us to cover in more depth, we're glad to hear it.
- Partnership or editorial enquiries — If you represent a licensed operator or an organisation with a relevant proposal, introduce yourself and explain what you have in mind. Note that any commercial relationship never determines how a casino is ranked on this site.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, you can mention this in your message and we'll share pointers toward independent support resources. We can't provide counselling ourselves, but we take these messages seriously.
What We Can't Do By Email
We're a comparison and review site, not a casino operator, so there are limits to what contacting us can achieve:
- We cannot access, close, or verify your account at any casino listed on this site — that has to go through the operator's own support team.
- We cannot process deposits, withdrawals, or bonus claims on your behalf.
- We cannot guarantee a specific outcome from any bonus, free spins offer, or wagering requirement — the terms are set by the casino, and RTP and house edge mean results are never predictable.
- We cannot override a state's eligibility rules. Availability and the legal gambling age depend on where you're physically located, and that isn't something we can change by email.
If your enquiry is really about an issue with a specific casino — a delayed withdrawal, a disputed bonus, or an account question — the fastest route is usually that casino's own customer support, since they hold the account details and payment records we don't have access to.
What Happens After You Send a Message
Every message is read by a real person on our team, not filtered through a bot. We aim to reply within a couple of working days, though it can take a little longer during busier periods. If your question needs input from more than one person on the team, we'll say so rather than leave you waiting without an update.
A Note on How We Cover This Industry
Our listings and ratings reflect independent research into licensing, bonus terms, payment methods, and player eligibility rules across the US market. If you're weighing up options beyond free spins offers, our comparison pages cover the wider landscape — for readers outside the standard US-licensed market, we also look at trusted non GamStop casinos in the UK.
If something we've published affected your decision-making — for better or worse — we'd genuinely like to know. That feedback is part of how we keep the site accurate and useful for the next reader.